Frequently Asked Questions

Frequently Asked Questions2019-01-25T22:25:34+00:00

What To Expect at Your Appointment

Your first visit will last either 45 minutes or one full hour and be spent one-on-one with a licensed physical therapist to fully evaluate the condition which caused to you seek treatment. One of our highly trained physical therapists will use a variety of special tests, measurements, and ask specific questions to determine the best plan of care for your unique situation.

Please bring to your evaluation appointment:

  • Your insurance card
  • Prescription from your physician (if you have one)
  • Wear or bring comfortable clothing that will allow your therapist to access the affected body part
  • Paperwork (there is a link to our New Patient Paperwork in the right sidebar)

Each subsequent visit at Excel Physical Therapy will be booked in either 45 minute or one hour blocks, which will be spent one-on-one with a licensed physical therapist or physical therapist assistant. Your personalized treatment plan may include the following: manual therapy, therapeutic exercise, gait training, and fall prevention. It may also include a modality such as ultrasound, electrical stimulation (E-stim), ice/moist heat or Game Ready vasopneumatic compression depending on your plan of care. Your progress will be closely tracked and re-evaluated often. We hope our patients will be active participants in their recovery and we encourage you to voice any and all concerns throughout your treatment.

“When I arrived at Excel, I had herniated a lower back disc and and was in horrible pain. I could barely walk. I was despondent and, although the injury was not life threatening, I was scared. Now, a month later, I have almost full mobility back, my pain has been reduced by 95% and I am resuming my normal activities. My therapist’s experience, intuition and positive attitude brought me back. Excel is awesome.” –Yvette B. 

Question: Do you accept my insurance?

Answer: We accept and file with most insurance companies. Please understand that every insurance plan offers different options and benefits, so it is a good idea to call your insurance company directly to find out about your specific plan benefits for physical therapy.

We participate with the following insurance companies:

  • Cigna
  • Great West
  • Blue Cross Blue Shield
  • First Choice of The Midwest
  • Medicaid of WY
  • Medicare of WY
  • Worker’s Compensation Insurance
  • Tricare

We also offer services for patients with United Health Care, but require what is called a Gap Exception to process In-network. Please contact us for any questions you may have regarding insurance.

Question: Will you bill my insurance?

Answer: Yes. We will file claims directly with your insurance and you will be billed for any amount owed toward your deductible or co-insurance. However, if your plan has a co-pay, we require payment at the time of service for each visit.

If you have further questions on insurance and billing please call our billing staff at:

Managed Billing: 1.800.330.7135 Extension #1

Question: What should I bring to my physical therapy appointment?

Answer: You will want to wear or bring comfortable clothing–something that will give us access to the body part you are seeking treatment for. Please also remember to bring your insurance card and the prescription from your doctor if you have one.

Question: Do I need a doctor’s prescription or referral to have physical therapy services?

Answer: No. Wyoming is a Direct Access state, which means you can come directly to a physical therapist for evaluation of your injury. While you can come to physical therapy without a doctor’s referral, the physical therapist may still recommend that you seek treatment from a physician depending on the findings at your evaluation appointment. Your insurance company may also require a doctor’s prescription in order to cover your physical therapy treatments. Medicare for example requires a doctor’s prescription or referral to receive physical therapy services.